Bartec User Groups are designed for our users to share success stories, make plans for the future and help each other.

They are all about you, not about us, so we had guest speakers from inside and outside our industry to inform and inspire for the year to come.

9:00 Registration and Refreshments

9:30 Session 1

Welcome Address

Introduction from our Managing Director

Tim Hobbs
Bartec Municipal Technologies


The world of waste is changing. How can waste managers take crews, bosses, local politicians and residents on a positive journey?

Inspire people with positive communications and the power of story-telling, without relying on “Do’s and Don’ts”.

Richard McCann
Sunday Times Best Selling Author
and Inspirational Speaker

10:45 Coffee and Cake

Relax with tea, coffee and cakes, meet your fellow users and get hands-on with some of our latest technology.

11:15 Session 2 – Community Engagement

Collective Communities

Collective Portal is the future of waste comms, giving your residents and business customers direct access to their services.

Authorities are already using Portal for live collections calendars, paid garden waste subscriptions and missed bin processing.

John Smith
Sales Manager
Bartec Municipal Technologies

Implementing Garden Waste Subscriptions with Collective Resident’s Portal

A look at how Fareham Borough Council moved from a sack-based garden waste service to a paid wheeled bin service, and at the same time completely digitised a once-manual operation.

Katherine Trott
Policy, Research and Engagement Officer
Fareham Borough Council

Electronically Signing Documents

The demise of DEFRAs EDOC platform is not the end of electronic waste transfer notes. Collective now integrates electronic signatures and document management for a fully-automatic process.

Simon Fitzgerald
Senior Developer
Bartec Municipal Technologies

Collective Resident’s App

Our Resident’s App is the perfect complement to Collective Portal, putting instant, automatic push notifications, bin calendars and common transactions such as missed bins right onto your resident’s smartphones, tablets and even their smart speakers.

We have partnered with Cloud 9 Technologies to create the best possible customer experience.

Jason Hendy
Cloud 9 Technologies

12: 30 Lunch

13:30 Session 3 – Service Planning and Design

Deposit Return Schemes

An introduction to the Scottish Deposit Return scheme and how Biffa are providing the management of the scheme’s logistics.

Simon Baddeley
Commercial Director

FleetRoute Service Optimiser

Using FleetRoute to ask, and answer, the big questions about new collection schemes

Lee Houghton
Training Manager
Bartec Municipal Technologies

Dynamic Optimisation

Reactive work is unpredictable but Collective’s Dynamic Optimiser can continuously calculate the best route for bin deliveries, bulky waste collection, litter bin routes and even commercial collections.

New features in CollectiveX improve communication and prioritisation to help you to reduce unnecessary mileage and emissions and monitor capacity in real-time.

Steve Deakin
Sales Manager
Bartec Municipal Technologies

Balancing Act

Keeping your routes balanced and productive is important to service delivery and crew morale. It can also reduce the need to carry out full route designs.

We’ll show you new and forthcoming functionality to reveal the hidden productivity in your existing operation and how to unlock it.

Tim Hobbs
Bartec Municipal Technologies

14:45 Refreshments and Open Discussions

15:15 Session 4 – Roadmaps and Ideas – Open Discussion

Voice and Video

As promised at the last BUG, we’ve got a first release of mobile and desktop video calling ready to start trial. We already have a list of ideas for improvement – an update on what’s ready and what’s next.

Tim Hobbs

Using Video to Solve Service Issues

Live access to on-board video is changing how councils deal with complaints. Rapid access to a birds-eye view of services not only helps to determine what happened but also allows councils to improve processes for the future.

We’ll show you what we are building to help you solve missed bins faster.

Tim Hobbs

Push notifications, without pushing any buttons

Collective Portal and Collective Resident’s App are putting resident’s services right in the palm of their hands. As services change you can use push notifications to assist behaviour change, increase engagement and understand resident satisfaction.

Tim Hobbs

Food Caddies and Working Away from the RCV

Caddy and box collection models often involve crews working away from the vehicle. How can you keep crews safe, ensure they are aware of assisted collections and gather participation and contamination data when they are working remotely?

Tim Hobbs