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BUG South West 2022

Don’t miss our South West User Group event at Thruxton Race Circuit. Held on 22nd June ’22, the day will feature presentations, group discussions, plans for the future and lots of networking opportunities. Lunch and refreshments are, of course, provided with the stunning Thruxton circuit as a backdrop.

Register now to join your fellow Collective, FleetRoute and SafeActive users and share your experiences, plans and expertise.

How to Get There

The venue is

Thruxton Circuit
SP11 8PN

For maps and directions from where you live, please click here.


9:00 Registration and Refreshments

9:30 Session 1

Welcome Address

Tim Hobbs

Collective Control Centre

How Collective Control Centre saves supervisor time and keeps you in control of daily operations.

New facilities to monitor progress and reallocate work

Steve Deakin

CollectiveX Vehicle and Team systems

Easy-to-use in-cab and mobile systems to keep your teams up-to-date, productive and safe.

Enhanced vehicle checks and site-based collections

Information on migration away from legacy IC100, IC150 and TomTom platforms

Lee Houghton

Collective Portal

Introducing our new system to give residents and customer service staff direct access to services, without forms, either standalone or alongside existing CRM.

Collective Portal also replaces WebView with a faster, more secure platform for customer service staff.

Steve Deakin

10:45 Coffee and Cake

Relax with tea, coffee and cakes, meet your fellow users and get hands-on with some of our latest technology.

11:15 Session 2 – Breakout Sessions

Assisted Collections

How can Collective help you improve assisted collection performance?

We have implemented significant enhancements recently – get hands-on with the new features and get them implemented!


Kane Berry

Safe Working

See how SafeActive can help you monitor and continuously improve the safety of your crews.

Biffa will be demonstrating how they use SafeActive to remotely audit crews for their contracts and third-parties


Tim Hobbs

Missed Bin Processing

The data you already have in Collective, and enhanced information from telematics, cameras and vehicle systems can improve your response to missed bin complaints and help you understand why they occur.

In this session we will discuss how customer-facing and back-office Collective systems can make missed bin processing better.


Kate Raynor

12: 30   LUNCH

13:30 Session 3

Using Collective to Continuously Improve Waste Services

Dorset are on a drive to capture and use the high quality data in Collective to improve and future proof their services.

Matt will describe how they are using Collective and FleetRoute, supported by Insights, on-board weighing and Advanced Transfers to improve services to residents.

Matt Boulter
Dorset Council

Training and Consulting

Introducing our new training team and new packages to help your crews and back-office staff get the best from their system.

Kate Raynor

Roadmap and Q & A

Collective Portal will replace our legacy WebView product in the coming months. We will demonstrate the improvements in ease-of-use and compliance.

Tim Hobbs

15:00 Refreshments and Open Discussions

Device Clinic

Anything you want to know about mobile devices, Aidan and Kane can advise. If you’ve got a specific question bring along a device and we’ll help you.

Aidan McNiffe, Kane Berry

Process Clinic

If you’ve got specific processes that you’d like to improve, drop in and pick our brains. We’ve probably dealt with something similar already and we’d love to help!

Kate Raynor, Tim Hobbs

Do you have a story to tell?

We will feature success stories from our clients on the day.  If you’ve got something to share we’d love to hear from you!


What To Expect

Take a look at some footage from a previous User Group.

We want to help you do better

Our better promise

We’re here to help you towards a better future with a happier public.

Here to help you serve the public better

Here to help you provide better public services

Here to help you provide better joined-up systems