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Cheshire West Recycling

Cheshire West Recycling build a modern, data-led waste and recycling service with Collective

For Cheshire West Recycling

Cheshire West Recycling (CW Recycling) is a wholly owned organisation of Cheshire West and Chester Council.

The unitary Authority, has a population of 330,200 and 156,872 properties within the borough. There are currently 110 vehicles deployed daily, staffed by over 250 employees.

The grey and red sandstone, Gothic style Town Hall with its tower and spire of Chester city, UK.

CWR went out to the market in December 2020 to select a single provider for the delivery of a new integrated route optimisation and waste operations system. 

They needed a system to:

In January 2021, following a formal tender process, the contract was awarded to Bartec.

The Solution

Bartec implemented the Collective waste management system to manage their day to day waste and recycling operations from residential premises throughout the district. The user friendly platform connected CWR back-office, supervisors, and collection crews in real-time 

100 Samsung Galaxy Tab Active 3 devices with demountable cradles and Collective X mobile working software systems were installed to 120 refuse collection vehicles.

Automated processes were configured many customer interactions, such as reported missed bins, bin deliveries and bulky collections.

Established integrations between CWR and Cheshire West and Chester Councils contact centre and back office teams.

Health & Safety was a key priority, they now use Collective for their route assessments and safety auditing with integration to their vehicle camera systems.

We also supplied the FleetRoute route optimisation engine to allow them to make regular round adjustments to scheduled collections and also have the capability to explore new ways of working by running different scenarios. 

Successful software and hardware integrations have also been established with CWR’s Firmstep CRM system, Contel vehicle CCTV systems and with CWRs management information PowerBI dashboards.

The Result

Since the implementation of Collective CWR have managed to:

“Bartec have been a breath of fresh air, from tender award to go live there has not been a single occasion when the answer has not been “yes we can do that”.

The new web version of Collective looks like a HUGE leap forward, fulfilling many of CWR’s development desires at no expense and within an exciting new core product.  CWR see Bartec as a key long term partner and I would not hesitate to recommend them”

Jody Sherratt 

Business Improvement Manager, Cheshire West Recycling 

110 waste collection vehicles
157k premises served

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