Chichester District Council

Rugged in-cab computers, with integrated GPS, linked to the Local Land and Property Gazetteer, were fitted into the refuse collection fleet of 17 vehicles. The Waste Collector system was also integrated with Chichester’s Lagan ECM back office solution.

Driver reports via the touch screen terminal create, in real time, a case in the Lagan system with the information needed for the admin staff to deal with customer enquiries at the first point of contact.

Furthermore, mapping data enables the service to replay and analyse rounds to assess the most efficient collection route, and to advise a customer where a particular vehicle is at any one time. Where a bin has been genuinely missed, the admin staff are able to locate the nearest vehicle and request a collection.

The solution has driven efficiencies in other ways too: by creating a ‘case’ history against properties, the council has access to powerful patterns of information, offering opportunities for targeted service delivery, encouraging recycling, home composting, reductions in excess waste and more education around appropriate recycling. Properties may also be ‘flagged’, drawing attention to the crews of new services to particular properties e.g. new assisted or garden waste collections that have joined their round for the first time.