Tamworth and Lichfield Joint Service

Tamworth and Lichfield councils formed the first joint waste service in 2010 and have used Collective since 2005

82%

online garden subscriptions

£1m

garden waste sales

22000+

garden subscribers

Overview

Tamworth Borough and Lichfield District Councils formed a Joint Waste Service in 2010 with a combined fleet of 23 trucks, 72 front line operatives and a small management team, serving a total of 73,000 households.

The ‘Waste Collector’ back-office operations management software and in-cab technology, originally supplied to Tamworth Borough Council in 2005, was extended to cover the new joint waste service. This provided a real-time, paperless solution to optimise vehicle and operative movements across both regions, providing near instant tracking and reporting on waste collection from households and businesses.

Waste Collector was synchronised with the existing CRM system (Lagan), providing instant feedback to the customer call centre to immediately answer any householder queries, such as rejected bin collections. This had a real impact on educating customers on recycling initiatives and the service found that their residents were far happier to work with them if they had an immediate explanation.

Cost benefits and efficiency savings were quickly identified with:

Savings from a reduction in missed bin calls
Savings from increased dry recycling, by encouraging residents to segregate waste
Reduction in customer complaints due to the high levels of service delivery achieved by using Bartec.
95% of enquiries dealt with on first contact due to the availability of real time information from the crews

Solution

To assist the service with a digital transformation project in 2017, the Waste Collector system was upgraded to the newer, more powerful, ‘Collective’ system. Collective was tightly integrated with the service’s new self-service e-forms system, Jadu.

One of the first projects was to support Lichfield’s new chargeable garden waste scheme and so automated processes were put in place to streamline the customer garden waste sign-up and renewal process. Working in partnership, Bartec, Jadu and Lichfield DC delivered a modern, fully integrated and automated digital platform.

The Jadu online forms allow users to select the number of bins they wish to subscribe to and request any additional bins to be delivered. This feeds automated processes within Collective, getting rid of hours of administration and allowing customer services to support residents through this transition.

Furthermore, additional automated processes followed allowing customers to book bulky collections, log missed bins and request extra capacity, online with Jobs automatically allocated to crews and any issues immediately flagged to back office staff.

Results

The solution went live on 15 December 2017.

“My sincere thanks to you and your team at Bartec. I think we have got a service we can all be proud of.”

Nigel Harris, General Manager of the Joint Service

A new project is currently underway to implement the Collective Trade module to help manage their growing commercial customer base.

The new solution has enabled the service to:

Launch a new fully integrated chargeable garden waste service.
Sign up 22,000 garden waste customers online generating over £1,000,000 in sales.

Signed up 82% of customers online, providing a robust platform for future channel shift.
Have really good sign-up processes for the new garden waste service supported by highly automated back-office functions for bin deliveries, auto-scheduling and missed bin management.

Case Studies

South Ayrshire Council

South Ayrshire Council Bartec Chargeable Garden Waste Service Implementation.

Havant Borough Council

Havant Borough Council Bartec Customer Portal Implementation.

Cheshire West Recycling

Cheshire West and Chester formed a new Local Authority Trading Company, Cheshire West
Recycling (CW Recycling) to bring waste and recycling services in-house in 2021

West Suffolk Councils

West Suffolk Councils selected Collective in 2015 to implement a subscription-based garden waste service

Thurrock Council

Thurrock Council use Collective for a wide range of environmental services, including waste, street cleansing and public safety

Tamworth and Lichfield Joint Service

Tamworth and Lichfield councils formed the first joint waste service in 2010 and have used Collective since 2005

Reigate and Banstead Borough Council

Reigate and Banstead have used Collective since 2012 and have integrated it with their Firmstep and Microsoft Dynamics customer systems

Oxford City Council

Oxford District Services uses Collective for commercial and domestic waste, integrated with bin weighing, RFID and telematics

Guildford Borough Council

Guildford Borough Council use Collective for domestic and commercial waste collection

Durham County Council

Durham County Council use Collective on 80 refuse collection vehicles

Dorset Council

Dorset Council have used Collective since 2018 and have extended the system to include commercial waste and bin weighing.

Chichester District Council

Chichester District Council have been a customer since 2009 and use Collective and FleetRoute for domestic and commercial waste and recycling

Cardiff Council

Cardiff Council have managed their domestic waste and recycling operations through Collective since 2017

Bath and North East Somerset

Bath and North East Somerset are implementing Collective across their fleet of over 70 refuse vehicles

Amber Valley

Amber Valley Norse is a long term partnership between Amber Valley Borough Council and Norse Group, using Collective to manage domestic and commercial collections

Aberdeen City Council

Aberdeen City has an extensive service of refuse and recycling routes managed with Collective

Adur and Worthing Councils

Adur and Worthing Councils have used Collective to manage their domestic waste and recycling operations since 2009.

Exeter City Council

Exeter City Council have been a customer since 2011 and use Collective for domestic and commercial waste, including integrated bin weighing and weighbridge functions

Let’s get started, book a call with us today!

We’re the leading supplier of smart city solutions for safe and efficient waste collection, environmental services and winter maintenance.

News

Bartec Receives Positive Planet Gold Accreditation

Bartec Partners with Recycle Coach

Bartec Secures Over £1.3m in New Contracts

Bartec x Newcastle-under-Lyme Borough Council x Andy’s Man Club

Bartec Extends Contract with Optimize for Enhanced Municipal Waste Sector Solutions

Bartec Exhibiting at the WasteExpo 2025

Bartec Receives Positive Planet Silver Accreditation

New Food Waste Legislation UK March 2025

DRS Regulations Approved for October 2027

Bartec Partners with Birmingham City Council

Bartec Municipal Technologies Proudly Announces Charity Partnership with Andy's Man Club

Simpler Recycling: A New Era for Waste Management

Celebrating our Good Business Charter accreditation: A milestone in ethical business practices

Lichfield District Council and Tamworth Borough Council Launch #RecycleForGood

The New Simpler Recycling Legislation 2025

Trailblazers Q&A with Tim Hobbs, Bartec Municipal Technologies CEO

Bartec Municipal Technologies Exhibition - ESS Expo 2024 at the NEC in Birmingham

South Ayrshire Council choose Collective for garden waste subscriptions

Liverpool Streetscene Services Ltd Wins Award for Excellence

Full speed ahead for Portsmouth City Council

Rossendale Council to implement Collective

Portsmouth City choose Collective

BUG North West in review

Swindon adopt Collective Portal

Perth and Kinross Council

Swindon Borough Council

Collective R16 Update Training

Thanet to implement Collective Portal

LSSL to Modernise Clinical Waste System

Fareham Borough Council

Powys County Council choose FleetRoute

Amber Valley roll out Collective

Cheshire West and Chester Council choose Collective and FleetRoute

Canenco start new service with Collective

Merry Christmas

Canterbury City Council in-house service starts

Oxford City Council optimise collection routes with FleetRoute and Collective

Cardiff Council invest in smart bin sensors

South Lanarkshire Council choose Collective and FleetRoute

Uttlesford District Council to optimise routes with FleetRoute and Collective

HWRC Online Bookings

Collective X Phone Edition available

Running extra collection vehicles during the pandemic?

Coming soon - Collective X Phone Edition

Our dedicated team are here to help

Thurrock Council exceed their KPIs

Sign up to our newsletter

Technology that improves municipal services

Contact Us

Bartec Municipal
Technologies Limited
Unit 9 Redbrook Business Park, Wilthorpe Road,
Barnsley, South Yorkshire,
S75 1JN

Bartec Municipal Technologies is a trading name of Bartec Municipal Technologies Limited, which is a limited company registered in England & Wales. Company Number: 10625022 VAT Number: 387 3656 48. Registered Office: Unit 9 Redbrook Business Park, Wilthorpe Road, Barnsley, South Yorkshire, S75 1JN

Website by browndog.agency

Tamworth and Lichfield Joint Service

Overview

Solution

Results

Case Studies

South Ayrshire Council

Havant Borough Council

Cheshire West Recycling

West Suffolk Councils

Thurrock Council

Tamworth and Lichfield Joint Service

Reigate and Banstead Borough Council

Oxford City Council

Guildford Borough Council

Durham County Council

Dorset Council

Chichester District Council

Cardiff Council

Bath and North East Somerset

Amber Valley

Aberdeen City Council

Adur and Worthing Councils

Exeter City Council

Let’s get started, book a call with us today!

News

Bartec Receives Positive Planet Gold Accreditation

Bartec Partners with Recycle Coach

Bartec Secures Over £1.3m in New Contracts

Bartec x Newcastle-under-Lyme Borough Council x Andy’s Man Club

Bartec Extends Contract with Optimize for Enhanced Municipal Waste Sector Solutions

Bartec Exhibiting at the WasteExpo 2025

Bartec Receives Positive Planet Silver Accreditation

New Food Waste Legislation UK March 2025

DRS Regulations Approved for October 2027

Bartec Partners with Birmingham City Council

Bartec Municipal Technologies Proudly Announces Charity Partnership with Andy's Man Club

Simpler Recycling: A New Era for Waste Management

Celebrating our Good Business Charter accreditation: A milestone in ethical business practices

Lichfield District Council and Tamworth Borough Council Launch #RecycleForGood

The New Simpler Recycling Legislation 2025

Trailblazers Q&A with Tim Hobbs, Bartec Municipal Technologies CEO

Bartec Municipal Technologies Exhibition - ESS Expo 2024 at the NEC in Birmingham

South Ayrshire Council choose Collective for garden waste subscriptions

Liverpool Streetscene Services Ltd Wins Award for Excellence

Full speed ahead for Portsmouth City Council

Rossendale Council to implement Collective

Portsmouth City choose Collective

BUG North West in review

Swindon adopt Collective Portal

Perth and Kinross Council

Swindon Borough Council

Collective R16 Update Training

Thanet to implement Collective Portal

LSSL to Modernise Clinical Waste System

Fareham Borough Council

Powys County Council choose FleetRoute

Amber Valley roll out Collective

Cheshire West and Chester Council choose Collective and FleetRoute

Canenco start new service with Collective

Merry Christmas

Canterbury City Council in-house service starts

Oxford City Council optimise collection routes with FleetRoute and Collective

Cardiff Council invest in smart bin sensors

South Lanarkshire Council choose Collective and FleetRoute

Uttlesford District Council to optimise routes with FleetRoute and Collective

HWRC Online Bookings

Collective X Phone Edition available

Running extra collection vehicles during the pandemic?

Coming soon - Collective X Phone Edition

Our dedicated team are here to help

Thurrock Council exceed their KPIs

Sign up to our newsletter

Technology that improves municipal services

Quick Links

Contact Us

Book a call with us today!