Waste Management Platform
Collective Newsfeed
Waste and recycling services are changing rapidly. Residents are being asked to do more with their waste. This might mean putting it out on a different day, separating specific materials or adopting new containers. The days of avoiding contact are over – councils must inform, incentivise and inspire their residents to engage with new ways of thinking about waste.
Collective Newsfeed is an optional module for the Resident’s Portal, giving waste and recycling teams new and exciting ways to contact their users quickly, effectively and at very low cost.
Benefits
- Newsfeed gives residents instant information about their services, automatically.
- Newsfeed can send push-notifications about live issues – missed bins, delayed routes & contaminated bins, directly to those affected. Resident no longer have to check the website or call the council to find out what has happened
- Newsfeed easily targets segments of your residents – e.g. those without garden subscriptions, areas of low presentation, assisted collections, getting the right messages to the appropriate audience every time
Features and Functionality
Collective Newsfeed is a fast-developing platform for resident communications, including
- Live newsfeed dedicated to waste and recycling
- Publishing social-media style posts to some or all your residents with images, links and dynamic content
- Targetting posts at specific segments of users – e.g. those with garden waste subscriptions, in a specific ward or with recent non-presentation
- Automating messages direct from crew feedback- including push notifications and emails for contamination, bins not out or completion of a bulky waste collection.
Message Templates
Authorised users can create templates and use them with different triggers to send news items.
Templates can be attached to Street-level events (such as ‘Street Blocked – Snow’), to Premises-level events such as ‘Bin Lost in Vehicle’ or to Service Request events (such as ‘Bin Delivery’ completion).
Whenever a crew report a specified issue or a Service Request moves to a particular status, Collective Newsfeed will send the message to affected users, either in the Newsfeed stream or as a push notification.
Segments
You can create many different segments of users based on a variety of criteria. For example ‘All users in LS10 post code with more than one residual bin’. These segments can be set as targets for automatic and manual news items.
Security and Permissions
Collective Newsfeed includes role-based security to ensure only authorised users can configure and send items to Newsfeed. These roles include:
- Create / Edit templates
- Create / Edit segments
- Configure Triggers
- Create Manual Messages from Templates
- Create Manual Messages (free written)
