Virtual Assistant
Meet Reya
Reya is designed to revolutionise the way councils help residents with their waste and recycling services. Residents can easily get the information they need about their bins with a simple phone call.
With 24/7 availability, multilingual support, and accurate, real-time information, Reya ensures that residents have access to the information they need, when they need it, streamlining your waste management operations and enhancing resident satisfaction.
Key Features
- 24/7 Availability: Reya operates around the clock, ensuring that residents can access information at any time.
- Multilingual Support: Reya supports multiple languages to cater to diverse communities.
- Accurate Information: Reya provides personalised information about waste collections with up-to-the minute status updates
- Easy Integration: Reya seamlessly integrates with your existing Collective waste management system
- User-Friendly Interface: Reya is simple and intuitive for all residents to use.
- Cost-Effective: Reya’s scaleable, around-the-clock service creates significant cost savings for councils.
Benefits for Councils
Reya is designed to streamline your waste management operations and enhance resident satisfaction. By automating routine enquiries and providing accurate, up-to-date information 24/7, Reya frees up your staff to focus on more complex tasks and improves overall efficiency.
- Improved Efficiency: Reya automates routine enquiries, freeing up staff for more complex tasks.
- Enhanced Resident Satisfaction: Reya gives quick and easy access to information, improving the resident experience.
- Scalable Solution: Reya can handle a large volume of calls simultaneously without compromising on service quality.
- Data Insights: Reya provides valuable data on call patterns and common enquiries to help councils better understand resident needs.
How it Works
- Residents call the designated phone number.
- Reya greets the caller and asks them where they live.
- Reya uses natural language processing to understand the query and searches Collective for relevant information.
- Reya provides the caller with accurate and detailed information regarding their waste collection and can respond to missed bins automatically.
Get Started
Ready to transform your council’s waste collection services?
Contact us today to learn more about Reya and how it can benefit your community.
