Put your waste and recycling service online to increase resident satisfaction and reduce system costs
Collective Portal is an extension of your core Collective system and requires no middleware or coding. The service is hosted securely on our servers, is styled just like your corporate website and uses your existing .gov.uk web domain.
Online payments are provided securely, using your existing credit card and direct debit payments systems.
Collective Portal is supported on all major browsers and is designed for computers, phones and tablets.
Residents can instantly see all their waste and recycling services on the service calendar, with real-time updates on completion or service issues.
Collective Portal also shows if a collection problem has been reported by the crew. If bins were contaminated or inaccessible, for example, it will may not be possible to report the bin as missed. Where collection is delayed due to breakdown, weather or staffing the rescheduled collection is immediately shown on the calendar.
Reporting missed bins is easier than ever. Your missed bin policies are user-configured in Collective and immediately implemented in the Resident’s Portal and in any other reporting channels you have.
Missed bin reports take one click – there is no form to fill in! Each report is pre-validated so only genuine missed bins can be reported to the waste team for resolution.
Damaged or missing container and other collection problems can also be reported and rectified automatically.
Simplify your subscription garden waste system with Collective Portal! Residents can sign-up, choose their containers and pay for services in just a few easy steps.
Your garden waste service is designed and configured on-screen in Collective, without any need for programming or IT consultancy. Choose what containers to offer, set the price of services and define time windows for renewals. Pricing can be set and adjusted months in advance, with ‘early-bird’ discounts and automatic renewal reminders just a few clicks away.
We have decades of experience helping councils to improve all aspects of their waste and recycling services. Read more about specific services below.
Working to improve waste management
We’re the leading supplier of smart city solutions for safe and efficient waste collection, environmental services and winter maintenance.
The Collective system manages all aspects of domestic waste collection to improve your service and reduce costs.
Learn moreCollective™ plans, manages and analyses from a single system. From street sweeping to pest control, you can improve services, reduce costs and create new revenue streams.
Learn moreCollective™ manages your full commercial waste operation so you can increase revenues and maximise profits with an efficient and modern service.
Learn moreCollective and SafeActive help you keep your crews and residents as safe as possible
Learn moreCollective™ has a wide range of functions for scheduled and reactive works on public streets and private land, including seasonal maintenance, potholes and street furniture.
Learn moreWe want to help you do better
We’re here to help you towards a better future with a happier public.
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